*** To Our Wonderful Clients ***
As this crazy year ends, we want to thank you for your patience, your understanding, and your dedication to your pets’ care. We hope the new year brings you all the best.
CLINIC PROTOCOLS FOR 2022
We at Compassionate Animal Care continue to strive to provide the best care possible for your pets while keeping our clients and staff health safety in mind. This being said, we will continue to provide curbside care for all routine preventative care, technician appointments, and regular monitoring of our existing patients. New clients will be allowed to come in to the clinic for the first visit (with a mask on and no symptoms of upper respiratory issues) so that we may meet and discuss care going forward. When you arrive for an appointment, please call 480.774.6995 to check in.
We are still offering our normal mobile vet service, including wellness appointments, on Tuesdays, Thursdays, and Saturdays. Please call our mobile services number 602.359.2031 to schedule your in-home appointment. Please note that we are asking people about their health status, exposure, and if they have any symptoms. We are wearing masks to all visits, and ask our clients to also wear a mask. If any symptoms are present, we are only seeing pets if absolutely necessary, staying minimum of 6 feet away, and preferably staying outside or in a garage, etc.
PRESCRIPTION PROTOCOL CHANGES
AS OF JANUARY 1 ST 2022, we will no longer be calling in, faxing (we never had a fax anyway!), or emailing in prescriptions to outside pharmacies. This includes Chewy, 1800petmeds, Fry’s, Costco, Walmart, etc. Due to long waits on hold to the pharmacies, short staffing of pharmacies, and the large number of mistakes made by these pharmacies in client communication, it is taking us too long and taking away from our patient care. Instead, we will be offering the following ways to fill your prescriptions:
- We can fill many of the medications here at the clinic for you, we try to be cost comparable in most respects.
- You can set up an account with our online pharmacy (via our website) that you can order from, we can approve through our portal, and can be shipped to you. You can pay online, and even set up auto-shipment.
- We can provide a written prescription that you can pick up at the clinic and take to, or send in to, the pharmacy of your choice.
We are making these protocol changes to ensure that our patients and our clients stay healthy and happy in the New Year. Thank you for your continued patience and understanding. As always, if you have any questions, contact us online or call Compassionate Animal Care at 480.774.6995
Thank you and Best Wishes,
Dr. Schelle, and the staff of Compassionate Animal Care
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